Please Use Internet Explorer as Your Browser to View The Site and not another broswer like firefox and opera beacaue you will have trouble playing videos

Q: What do I need to watch the videos?
A: For streaming video, you need a computer (not a WebTV or similar machine) with a high-speed connection (for example, cable or DSL) and the latest version of Windows Media Player (which you can download here: ). To download http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx a complete video, you can use a slower-speed connection (for example, dial-up), but it will obviously take longer to download the video than it would on a high-speed connection.

Q: What if I have a Macintosh?
A:Mac Users Can Only Play The Video Streams and Not The Downloadble Videos. Please Install http://www.flip4mac.com/ to get the streams to work properly

Q: What browser can I use?
A: The system will work with any browser.

Q: What if something goes wrong during the streaming?
A: Usually clearing your browser cache and rebooting solves any problems - If you are still having issues, feel free to contact us

Q: The streaming video isn't really streaming, it's skipping, freezing or just playing audio.
A: If you're on a high-speed connection, the problem is almost definitely that you or someone else on your network is doing something else (downloading, uploading) that is bandwidth-intensive. Try closing all other applications (or having the people on your network stop downloading other material) and you should see this problem fixed.
Also you may be choosing a video stream that is too high, try one of the lower speed streams

Q: I'm getting an error message while trying to watch videos. What's wrong?
A: 95% of the time, the problem is that you are using an old version of Windows Media Player. Downloading the latest version will fix this issue - you can download the latest version here: http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx.

Q: I have the latest version of Media Player, but I'm getting an error message about codecs.
A: Please visit the following link: http://www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx and choose the proper download for your operating system (e.g. Windows XP) to upgrade your codecs.

Q: I have the latest version of Media Player, but I'm getting an error message about licenses.
A: If you are getting this error message your Digital Rights Management (DRM) files may be corrupted. Rename your old DRM files first by following the instructions below depending on your computer's operating system.

For WINDOWS 2000 / XP

Go to this folder: C:\Documents and Settings\All Users\DRM

- Open Explorer to C:\Documents And Settings
- Click on Tools | Folder Options
- Click on the View TAB, and select "Show Hidden Files And Folders"
- Click Ok
- Click the "All Users" folder
- Rename the DRM folder to DRMOld

If the DRM folder still can't be found:
a. Click on Tools | Folder Options
b. Click on the View TAB, and Uncheck "Hide Protected operating system files (Recommended)"
c. Rename the DRM folder to DRMOld
Note: you can undo the View Options changes outlined in Step (b) if you want.
For WINDOWS 98

Go to this folder: C:\Windows\All Users\DRM

- Open Explorer to C:\Windows
- Click on Tools | Folder Options
- Click on the View TAB, in the Hidden files section select "Show all files".
- Click Ok
- Click the "All Users" folder
- Rename the DRM folder to DRMOld
For WINDOWS ME

Go to this folder: C:\Windows\DRM

- Open Explorer to C:\Windows
- Click on Tools | Folder Options
- Click on the View TAB, and select "Show Hidden Files And Folders"
- Click Ok
- Click the "All Users" folder
- Rename the DRM folder to DRMOld

If the DRM folder still can't be found:
a. Click on Tools | Folder Options
b. Click on the View TAB, and Uncheck "Hide Protected operating system files (Recommended)"
c. Click Yes to confirm.
d. Click OK.
e. Click Start, Programs and Accessories and open Windows Explorer
f. Select a hard drive from the left hand side of the Windows Explorer window.
e. Select View the Entire contents of this drive.
f. Open Explorer to C:\Windows\DRM
g. Rename the DRM folder to DRMOld

Q: I have the latest version of Media Player, but I'm still having problems.
A: Try closing all of your browser windows, then reopen your browser and log back into the system, and that should solve things. If not, clear your browser cache and reboot your machine, and then log back in.

 

Still having probelms with The video Streams, try some of these fixes

Other Solutions that might help

Adjustments To Windows Media Player Settings – WINDOWS PC USERS ONLY:
A. Network settings on Windows Media Player:
Click the "NETWORK" tab. Under STREAMING PROTOCOLS make sure that Multicast, TCP, and HTTP are checked. If UDP is checked please UNCHECK it.

Under "STREAMING PROXY SETTINGS", highlight "HTTP" and click the "CONFIGURE" button. On the CONFIGURE PROTOCOL popup check "AUTO DETECT PROXY SETTINGS" and click OK.

B. Performance settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the Performance tab. Click the radio button for "Detect Connection Speed". If this is already checked, you may need to set it manually by clicking the radio button "Choose Connection Speed" and then from the drop menu choose a speed that is appropriate to your connection. If you are still seeing issues with performance try other speeds until you find one that is suitable.

C. File Types settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File (wma), and Windows Media Video File (wmv). If any of these are not checked put a check mark in the box next to the entry and click APPLY and OK.

D. Player settings on Windows Media Player:
Open Media Player and click Tools then Options from the drop menu. On the Options popup click the PLAYER tab and under "Player settings" check the box next to "Connect to the Internet (overrides other commands)". Click APPLY and OK. Then close Media Player.

For MAC OSX Users:

1. We suggest that you re-install Windows Media Player 9 for MAC. You can download it from:
http://www.microsoft.com/mac/otherproducts/otherproducts.aspx?pid=windowsmedia

Adjustments To Windows Media Player Settings:

The movies will automatically open in the embedded version of Windows Media Player. If the movies do not play or you want to resize the player window change your Player Preference. Click MY ACCOUNT. On the Personal Preferences page go to Player Preference and change the option to YES and click Update Preference. This change will open the movies directly in Windows Media Player.

To resize the player you can use the APPLE 1, 2, 3, 4 keys or the Zoom/Full Screen options from the Windows Media Player View menu.

Apple 1 = 50%
Apple 2 = 100%
Apple 3 = 200%
Apple 4 = Full Screen

Open Windows Media Player and click “Windows Media Player” on the menu bar. From the drop menu click “Preferences” and on the Preferences dialog under Network Settings / Protocols select Multicast, TCP, HTTP and No Proxy then click "Connection”. Select the correct connection speed and then click “OK”. Click “Windows Media Player” on the menu bar and select “Quit Windows Media Player” from the drop menu.

Try and watch a movie clicking the PLAY HIGH SPEED link. Hopefully this will help you.

If you still have a buffering issue, open Windows Media Player and click “Windows Media Player” on the menu bar. From the drop menu click “Preferences” and on the Preferences dialog under Buffering select “Buffer” and enter 15 for “seconds of data”.